lux78 Platform Privacy Notice

This page describes what we collect when you use lux78 and how we keep that data protected. We operate a gaming and sportsbook platform across supported jurisdictions in Southeast Asia, and our privacy commitments shape how we handle the information you share with us during account setup, verification, betting, withdrawals, and customer support interactions.

When you access lux78, whether from Jakarta, Surabaya, Bandung, or other regions where we operate, you entrust us with personal details—email, payment method, betting history, device data. We take that trust seriously. This policy outlines our collection practices, how we use your data, who we share it with, and the rights you have over your information on lux78.

What We Collect and Why

We collect your full name, date of birth, government-issued ID, and address during account creation and Know Your Customer (KYC) verification. This information is mandatory under regional gaming and financial regulations; it helps us confirm your identity, prevent fraud, and meet anti-money-laundering requirements.

Your email and phone number are collected for account access, password recovery, and notifications. We also gather payment information when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, or online paymentwe record transaction IDs and timestamps. Bank transfers via e-wallet, mobile banking, local payment, or online payment deposit receipts are retained in encrypted form. We never store full card or account numbers; payment processors handle sensitive credentials.

During gameplay and sports betting, we log your wager amounts, game or match selections, session timestamps, and results. This data helps us maintain fair markets, detect irregular patterns, and resolve disputes. Device and browser data—IP address, operating system, browser type—support platform security and optimize app performance across mobile and desktop.

Third-Party Data Processors

We engage payment gateways and banking partners to process deposits and withdrawals. These processors operate under strict data-protection agreements and handle only the transaction data necessary to complete transfers. We also work with identity-verification providers for KYC compliance and fraud detection. Customer-support platforms may store your communications with our team. Analytics partners receive anonymised, aggregated usage data to help us improve the lux78 experience. We never sell personal data to advertisers or data brokers.

Data Retention and Storage

We retain account, KYC, and transaction records for the duration of your account and for seven years afterward, as required by regional financial-crime legislation. Betting records and session logs are kept for at least three years to settle disputes and comply with gaming audits. You may request deletion of non-essential data, subject to legal and operational requirements. Our servers are distributed across secure data centres; some may be located outside your jurisdiction, but all are subject to equivalent security and privacy standards.

Your Rights and Our Commitments

You have the right to access, correct, or request deletion of your personal data on lux78, except where legal or operational obligations require retention. You may also withdraw consent for non-essential processing, such as promotional emails or analytics. To exercise these rights, contact our support team with your account details and a description of your request.

We never share your data with external parties without your explicit consent, except where law or our licensing agreements compel disclosure—for example, to regional gaming regulators, tax authorities, or law enforcement. lux78 does not engage in cross-border data transfers for marketing or targeting purposes. If you believe your data has been mishandled, you may lodge a complaint with us or the relevant data-protection authority in your jurisdiction.

This policy may be updated as our operations expand or legal requirements evolve. Material changes will be notified by email or via a notice on lux78. Your continued use of the platform constitutes acceptance of any updated terms. For questions, contact our Privacy Officer at [email protected] with subject "Privacy Inquiry" and your registered account email.

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